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RETURN AND REFUND POLICY

We do not offer returns for products purchased. If any error is made on our end, you are entitled to a rework or return.
Product(s) sold at marked down prices due to defect(s) or faulty cannot be returned.
Colakee reserves the right to reject requests for returns where (i) such requests are deemed habitual in our sole and absolute discretion; and/or (ii) there is suspicion of purchase for the purposes of resale.
Only product(s) for exchanged or refunded (in the currency of Ringgit Malaysia), provided the product(s) is returned in original condition with original product packaging, tags and labels.

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Refunds (if applicable)
We do not offer refunds for purchases made. Any purchases made that have errors on our end are eligible for a rework or return and refund.
The amount refunded will be based on the paid price for the product(s) as indicated on the receipt. Coupon/ voucher used for the purchase will be forfeited and will not be refunded.
Delivery charges paid in the original order are non-refundable. 
Purchase made using gift card is not eligible for refund. 
Purchase with novelty redemption, the novelty must be returned to be eligible for refund.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please email us at info@colakee.com

 

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. Send us an email at info@colakee.com and send your item to
Colakee

No.28, Jalan Perusahaan 1, Kawasan Perindustrian Parit Hulu,
Jalan Parit Hulu, Mukim Jalan Bakri, 84200 Muar,Johor, Malaysia.
 

Shipping
To return your product, you should mail your product to
Colakee
No.28, Jalan Perusahaan 1, Kawasan Perindustrian Parit Hulu,
Jalan Parit Hulu, Mukim Jalan Bakri, 84200 Muar,
Johor, Malaysia.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Colakee reserves the right for final decision and to amend this policy at any time without prior notice. 

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