RETURN AND REFUND POLICY

At Colakee, we want you to be satisfied with your purchase. Please review the following return, exchange and refund terms before making a purchase.
 

Standard / Non-Customised Products

Returns or exchanges for standard, non-customised products may be requested within 7 calendar days from the date the order is delivered.

To be eligible for a return or exchange, the product must be:

• Unworn, unused and unwashed;

• In its original condition;

• Returned with its original packaging, tags and labels; and

• Accompanied by proof of purchase.

Products that are stained, damaged, washed, altered, worn or otherwise not in their original condition may not be eligible for return or exchange.

For change-of-mind returns, incorrect size selection or other reasons not caused by Colakee, the customer is responsible for the return shipping cost. Original delivery charges are non-refundable.
 

Customised & Personalised Products

Customised, personalised or made-to-order products that are produced according to the customer's selected design, artwork, text, specifications or other personalised requirements are not eligible for return, exchange or refund due to change of mind, incorrect selection or customer-provided information.

However, if the customised product is defective, damaged, incorrectly produced, printed incorrectly or differs materially from the confirmed order due to an error by Colakee, please contact us and we will assess the issue for an appropriate remedy, which may include rework, replacement or refund.
 

Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us within 7 calendar days of delivery at info@colakee.com.

Please provide your order number together with clear photos or other relevant information showing the issue.

Where the issue is confirmed to have resulted from an error by Colakee, we may offer a repair/rework, replacement or refund, depending on the circumstances. Reasonable return shipping costs for an approved return resulting from our error will be borne by Colakee.

This policy does not limit any rights or remedies available to consumers under applicable consumer protection laws.
 

Sale & Clearance Items

Sale, clearance and final-sale products are not eligible for change-of-mind returns or exchanges unless otherwise stated.

Where a product has been discounted because of a specific defect that was clearly disclosed before purchase, that disclosed defect will not normally be accepted as a reason for return. This does not affect any rights relating to other undisclosed defects or issues covered by applicable law.
 

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed within 7 business days after the returned product has been received and approved. Depending on your bank, card issuer or payment provider, additional processing time may be required before the refund appears in your account.

For change-of-mind returns, original delivery charges and return shipping costs are non-refundable.

Where the return is due to an error by Colakee, applicable delivery or return shipping charges will be handled accordingly.

Coupons, promotional discounts and vouchers have no cash value and will not be refunded separately. The refund amount will be based on the actual amount paid for the returned product.
We do not charge a restocking fee for approved returns.

Exchanges

Eligible standard products may be exchanged within 7 calendar days of delivery, subject to product availability and the return conditions stated above.

For exchanges resulting from a customer's change of mind or size selection, the customer is responsible for applicable return and re-delivery shipping costs.

If an exchange is required because Colakee supplied a defective, damaged or incorrect product, Colakee will bear the reasonable shipping costs associated with the approved exchange.
 

How to Request a Return or Exchange

Before returning any product, please contact:

Email: info@colakee.com

Please provide your order number, reason for the return or exchange and, where applicable, supporting photographs.

Once your request has been approved, the product should be sent to:

Colakee
No. 28, Jalan Perusahaan 1,
Kawasan Perindustrian Parit Hulu,
Jalan Parit Hulu, Mukim Jalan Bakri,
84200 Muar, Johor, Malaysia.

Products returned without prior approval may experience delays in processing.

Policy Updates

Colakee may update this Return & Refund Policy from time to time. Any changes will be published on this page. Changes will not affect any rights that have already arisen under applicable law.